Privacy Policy – Young Star Driving School

1. Information We May Collect

We may collect personal information when you contact us, submit a website form, register for a course, book driving lessons, or use our services. Specifically, we may collect the following:

• Full name
• Date of birth
• Phone number and email address
• Home address or pickup/drop-off location
• Driver’s licence information
• Course registration details
• Lesson bookings, attendance, and training records
• Instructor notes, progress records, and evaluation-related information
• Billing and payment-related information
• Messages and inquiries you send by phone, email, WhatsApp, website forms, or other communication methods
• Basic website usage information, such as browser type, device information, IP address, page activity, and cookie-related data

2. Why We Collect Your Information

Young Star Driving School uses personal information to provide services clearly, safely, and responsibly. In addition, we may use it where the law requires or permits us to do so.

• To register students for driving lessons, packages, or driver education programs
• To confirm student identity and eligibility for services
• To schedule lessons and coordinate pickup or meeting locations
• To communicate booking details, reminders, updates, receipts, and service information
• To maintain student training records, attendance records, and course progress
• To process payments, receipts, refunds where applicable, and related administration
• To support course completion and certification-related requirements where applicable
• To respond to inquiries, support requests, complaints, or service concerns
• To improve our website, communication, customer service, and operations
• To meet legal, tax, accounting, insurance, audit, Ministry, or regulatory obligations

3. Consent

By contacting Young Star Driving School, submitting a form, booking lessons, registering for a course, or providing personal information, you consent to our collection, use, and disclosure of your information for the purposes described in this Privacy Policy. However, the law may allow or require us to collect, use, retain, or disclose certain information regardless of consent.

You may withdraw consent in certain situations. Nevertheless, we may still need to retain or use some information for legal, safety, accounting, insurance, Ministry, regulatory, or recordkeeping purposes.

4. How We Share Personal Information

Young Star Driving School does not sell personal information. Instead, we share information only when we reasonably need to do so to provide services, operate responsibly, or comply with legal or regulatory requirements.

Specifically, we may share information with:

• Assigned driving instructors, when they need it for scheduling, training, and student support
• Authorized school staff who handle administration, customer service, scheduling, records, or billing
• Payment processors, website service providers, email systems, booking tools, or communication service providers
• Government, Ministry, regulatory, legal, accounting, insurance, or audit authorities when the law requires or permits us to do so

6. Payment Information

We use payment information for billing, receipts, accounting, refunds where applicable, fraud prevention, and required recordkeeping. Depending on how you pay, we may process payments directly or through a trusted third-party payment provider.

In that case, the provider’s own privacy and security practices may also apply. In all cases, Young Star Driving School collects only the payment information we reasonably need.

7. Website Forms, Cookies, and Analytics

When you use our website, we may collect limited technical information, such as browser type, device information, IP address, referring pages, form activity, and general site usage.

We use this information to respond to inquiries, improve website performance, understand visitor activity, maintain security, and improve user experience.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if you disable cookies.

8. How We Protect Your Information

Young Star Driving School uses reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

Specifically, our safeguards may include:

• Limited access to student records
• Password-protected systems and secure business devices
• Responsible handling of student records and sensitive information
• Access only for staff or instructors who need the information to provide services
• Reasonable controls for service providers expected to handle information securely

However, no method of electronic transmission or digital storage is completely secure. Therefore, we encourage students and visitors not to send unnecessary sensitive information through unsecured channels.

9. How Long We Keep Information

We keep personal information only as long as we reasonably need it for the purpose we collected it, or as long as legal, tax, accounting, insurance, audit, Ministry, regulatory, or business recordkeeping purposes require.

After that, we may securely delete, destroy, anonymize, or archive the information.

10. Access and Correction Requests

You may contact Young Star Driving School to request access to your personal information or to ask us to correct inaccurate or incomplete information, subject to legal exceptions.

To protect your privacy, we may ask you to verify your identity before we release, correct, or update any information.

11. Children, Teens, Parents, and Guardians

Some of our students are young drivers. Consequently, we may collect parent or guardian information when we reasonably need it for enrolment, communication, payment, scheduling, consent, safety, or course-related purposes.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, booking platforms, payment services, or learning platforms.

These third-party providers operate their own privacy policies and security practices. As a result, Young Star Driving School does not control the privacy practices, security, or content of any third-party website or service.

13. Changes to This Privacy Policy

Young Star Driving School may update this Privacy Policy from time to time to reflect changes in services, website features, operational practices, or legal requirements.

When we do, we will post the updated version on this page with a revised “Last Updated” date.